Online Security

Is it safe buying online from Auto Tec?
Yes. We take your security seriously - which is why we have invested in the most secure methods of looking after your personal details.
We want you to feel safe when ordering from us online so please find below detailed information as to how we keep your information safe. If you have any queries regarding this then please email us at info@myvehicle.co.uk

As a general rule when buying online you should always be able to locate a padlock image on your internet browser. Failing that check that the web page you are ordering from starts "https" rather than just "http" when entering your credit card details. 

Payments
We offer payment for purchases on our website - Debirt card and Credit card payments through Sage Pay.

Credit card payments through Sage Pay
Sage Pay is our online payment processor. This means that when you enter your credit card details to pay for your goods, Sage Pay is responsible for taking these details and verifying them with the bank. Not only do they do this but they are responsible for looking after this data securely. Sage Pay Transaction security All transaction information passed between our website and Sage Pay is encrypted using 128-bit SSL certificates. You can be completely secure in the knowledge that no information you supply can be examined, used or modified by any third parties attempting to gain access to sensitive information. Once received by Sage Pay, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data Sage Pay holds is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

To check your details are secure then when asked to enter your credit card details locate and click on the padlock image which can be found on the payment pages to confirm that your details are collected in a secure environment.

The padlock is located in a different area of the payment page screen depending on the internet browser you are using - below is a list of the most popular internet browsers and where the padlock can be located on each of them.

Internet Explorer 6.0 (and previous versions): The padlock is located in the bottom right hand corner of the screen.

Internet Explorer 7.0: The padlock is located at the top of the screen and resides next to the address bar.

Firefox (all versions): The padlock is located in both the bottom right hand corner of the screen and inside the address bar at the top of the screen.

Opera: The padlock is located at the top of the screen and resides next to the address bar.

Safari: The padlock is located at the very top right hand corner of the screen and resides next to the 'minimize', 'maximise' and 'close browser window' buttons.

This padlock shows that your details are collected using 128 bit secure SSL technology.

Once you have entered your details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.

Sage Pay is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard.

If you require any further information about Sage Pay or how they hold your data then visit http://www.sagepay.com

Three easy steps to buying online with us:

Select the item you wish to purchase by clicking on the buy button next to that product. Then proceed to the secure check out.

At the checkout the amount payable will be calculated and you will be asked to provide your shipping details and preferred method of payment.

Once the transaction has been processed we will be informed and your order will be shipped (We aim to ship within 1-2days of receiving your order!). Remember, its safe and secure to buy online from us via Sage Pay.

If you do have any questions or problems please do not hestiate to contact us using any method detailed below:

Auto Tec Address:
Walkwood Farm
Morton Lane
Redditch
Worcs
B97 5QA

Tel: 01527 546852 

Email: info@myvehicle.co.uk

Returns and exchanges

We are able to offer an exchange or refund on parts that are returned to us safely, in the original packaging, and that are pre agreed with Auto Tec. No refunds are possible on any delivery charges, or labour. Certain parts may be ordered in, and may be car specific, these may be subject to a surcharge if returned. Any parts for refund need to be returned to us within 7 days from the date they were delivered. If a car kit has been installed, then no labour fees can be refunded. This may include the installation, and de installation of any parts.

Where mentioned our term ?call out fee/service call/cancellation fee? relates to a charge of £65 + VAT, which at all times is automatically billed to your existing payment method.

By purchasing from Auto Tec you automatically agreed to our terms and conditions, and these apply for all instances.